Terms & Conditions

Per our shipping policy, ShadedbyShanell is not responsible for your package(s) once you receive your shipping confirmation email - this signifies your package(s) is in the possession of USPS. For any shipping questions, other than your tracking number, please contact USPS directly. If your package is lost|stolen, please contact USPS or our shipping insurance provider, SHIPPED, directly to file a claim. ShadedbyShanell will not contact USPS or SHIPPED on your behalf. We will happily provide you with your tracking number and any additional information that is needed to file your claim. ShadedbyShanell is not responsible for mishandled packages (damaged|opened, etc.,) during transit.

Though Priority Mail Express is available during checkout, we want to make sure we can fulfill your request as quickly as possible. If a rush order is needed, please send an email to: info@shadedbyshanell.com before placing your order. (Be sure to include: "Rush Order" in the subject line) - we cannot guarantee all rush order requests will be honored due to demand and other circumstances. You should receive a response within a few hours; however, during peak times please give us up to 24 hours to respond. If a Priority Mail Express order is placed before emailing us and is not shipped by the time needed, you assume all responsibility for your package - no refunds or cancelations will be given.
ShadedbyShanell will automatically offer "Signature Required" on all orders from Black Friday-New Year's Day. Any additional charges will already be included in the shipping price. (Subject to change at any time.)

ShadedbyShanell is not responsible for incorrect address input during checkout. We will send your package to the address that was provided to us via your order. In the event your package is returned to us due to an incorrect address, we will send you an invoice for a re-shipment fee of $20 plus costs to reship your package. (These costs varies & are calculated by USPS. International orders will be charged the original shipping price + $20 reshipment fee.) If the invoice is not paid within 24 hours of being sent, your order will be cancelled and your refund will be issued in the form of a STORE CREDIT. If your order is delivered to the incorrect address, we do not assume the responsibility of contacting USPS or filing a claim. Please be sure to enter the correct address (apartment|unit number included - if applicable), during checkout.

Any packages returned to us without approval will be returned to sender and no refund will be issued.

Note: International orders may be required to pay sales tax, duty and|or customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges will differ depending on the country and state of the shipping address. We strongly suggest contacting your local customs office if you are unsure of applicable taxes and customs fees. ShadedbyShanell is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

ShadedbyShanell is unable to apply discount|promo codes to previous orders. Codes are only able to be applied to orders during the specified time frame. Please ensure you have entered any applicable discount|coupon codes during checkout. We will not cancel or refund any orders due to missing coupon|discount codes. Absolutely no exceptions.

*ShadedbyShanell reserves the right to pause|cancel any sales & promos at any time, with or without reason.*

By making a purchase, as well as checking the "I agree to the Terms & Conditions" box during checkout, you agree to these terms and all other policies.

Who is Shanell | Get to know the Founder & CEO of ​⁠ShadedbyShanell | Featuring @ebobeardbutter